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rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2s5bVVUQnFRM1IxTTFCQlZsa3hTa2gzWTBaMlJIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","professionalism","problem_resolution","scheduling","courtesy"],"entities":{"technicians":["Lupe","Shane"],"services":["funeral-service","cremation","death-certificate-assistance","ash-division"],"problems":["ashes-not-divided-as-requested"]},"one_line_summary":"The family praises exceptional communication, proactive responsiveness from Shane and Lupe, and effective resolution of a cremated remains division issue.","key_phrases":["communication was outstanding","constantly following up with us","addressed and corrected the issue immediately","making such a painful experience a little easier to 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way","spaces inside are kept impeccable","many options to create the service that you want"]},"Ci9DQUlRQUNvZENodHljRjlvT2pORmNERTVhWFJRWDBkc016azNORXBuVDNOd1oyYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Maria"],"services":["pre-paid-cremation","consultation"],"problems":[]},"one_line_summary":"Customer had a positive consultation with associate Maria about pre-paid cremation, praising her kindness and thorough explanations.","key_phrases":["consultation about pre paid cremation","very kind and explained and answered all questions","very good experience","difficult subject"]},"Ci9DQUlRQUNvZENodHljRjlvT21sc1ltSmlZV3gxZUhaV2FtRm9TaTAzTkdjM1pGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-loved-one"]},"one_line_summary":"The reviewer expresses deep gratitude for the support provided by Boza and Roel Funeral Home during a difficult time.","key_phrases":["couldn't do it without them","thank you guys so much"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSQ2RrWndhMlp0U1dGUGJYQmhSMUl4Tm1rMlEyYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication","pricing"],"entities":{"technicians":["Maria","Shane","Jacob"],"services":["celebration-of-life","funeral-arrangements"],"problems":["navigating-bereavement-protocols","managing-grief-while-handling-funeral-logistics"]},"one_line_summary":"A grieving daughter expresses deep gratitude to Maria, Shane, Jacob, and the team for handling her mother's celebration of life with compassion, dignity, and personal care.","key_phrases":["never like a transaction","treated us like family","space and grace to grieve","one thousand 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the funeral arrangements for her mother.","key_phrases":["exceptional experience","very professional, accommodating and helpful","from the first consultation to the hardest day","forever be grateful"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWa1kxUnNVakU0Umt0eFkyZDBhVGg1ZDFkNmRWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","cleanliness"],"entities":{"technicians":["Jacob"],"services":["funeral-planning","funeral-arrangement"],"problems":["no-prior-experience-planning-a-funeral","loss-of-mother"]},"one_line_summary":"A grieving daughter praises funeral director Jacob and the entire staff for their compassion, professionalism, and beautiful facility during her mother's funeral planning.","key_phrases":["utmost compassion and professionalism","patient, kind, and understanding","walk me through every step","earned our trust and loyalty"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGUWRpMXBRbUpsZGxVeFNHRmpPR2syY0ZaSGRIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","courtesy"],"entities":{"technicians":["Shane"],"services":["funeral-directing"],"problems":[]},"one_line_summary":"Funeral director Shane provided compassionate, professional, and timely service that left the customer very satisfied.","key_phrases":["very compassionate, understanding and professional","had everything done in a timely manner","very respectful","great people"]},"Ci9DQUlRQUNvZENodHljRjlvT214MFlWTTBSR0ZQY2tWTFYyTkVYMlZGZGxRMFMzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-arrangement"],"problems":[]},"one_line_summary":"The customer praised the beautiful and elegant setting provided by the funeral home.","key_phrases":["everything was so beautiful","beautiful and elegant setting","God bless"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsbVZIaEROekpwZW5JM04yTlNTall0WlVzMFJXYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2t0dWJXNVlObGt6YURSYWRsbG1VRFEwU0VVeGNrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["cremation","burial"],"problems":[]},"one_line_summary":"Customer thanks the funeral home for handling her father's cremation and burial with continuous communication throughout the process.","key_phrases":["handling the details","continuous communication","process and timing","cremation and burial"]},"Ci9DQUlRQUNvZENodHljRjlvT2poNk5YWkRSMGRhYURCUWFXUkxjblU1TFRCU09IYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","responsiveness","communication","problem_resolution"],"entities":{"technicians":["Shane"],"services":["visitation","funeral-arrangements"],"problems":[]},"one_line_summary":"Shane Lacey at Boza & Roel provided compassionate, attentive, and exceptional service throughout a difficult time, earning the reviewer's lifelong trust.","key_phrases":["treated us with genuine compassion","always available, whether by phone, email, or even drop-ins","we never felt rushed","earned my lifetime of trust and business"]},"Ci9DQUlRQUNvZENodHljRjlvT21wbFJubGZaMUpmVjE5Ulkwa3dPV3MyWXpkNFNuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-loved-one"]},"one_line_summary":"Staff provided attentive, empathetic support through a difficult time at a reasonable cost.","key_phrases":["very attentive and empathetic","cost was very reasonable","help us through every aspect of the process","tough time in our life"]},"Ci9DQUlRQUNvZENodHljRjlvT25CaGVrbGtSMWRUTkRBd1YyMU1UVWQ0YnpsUk9GRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":[],"services":["infant-funeral-services"],"problems":["loss-of-a-baby"]},"one_line_summary":"The family praised Boza & Roel for their compassionate, empathetic, and fairly priced care during the devastating loss of their baby.","key_phrases":["compassion and empathy","heartbreaking loss of our baby","fairness in costs","genuine care made a difficult moment a little lighter"]},"Ci9DQUlRQUNvZENodHljRjlvT21WSFdYZFNNVGRXWTNKUVRESmhjakZsU0dkc1IzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Shane"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises Shane and his team for being excellent during the difficult time of her father's passing.","key_phrases":["nothing short of excellent","difficult time of my father's passing","Five stars all around"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4MGRtMUlWM0Z5U2t4MVMybEJTR2hSTkdWV1pYYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT21veVVIbDNVRlJwVmxwcFVFVjBja2w0VG05Q2RsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Shane"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The family was very pleased with the funeral services provided, specifically praising director Shane for going above and beyond to accommodate special requests.","key_phrases":["very pleased with the services","provided our every need","going out of the way to accommodate","special requests"]},"Ci9DQUlRQUNvZENodHljRjlvT25JMFF6VkdhMDQ1T0RJM1YwRTJRbmxYYUdaaFZYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jacob"],"services":["funeral-preparation"],"problems":[]},"one_line_summary":"Customer had a very positive experience and praised Jacob for preparing everything and providing comfort during a difficult time.","key_phrases":["experience was so good","comfort they gave us","JACOB FOR PREPARING EVERYTHING FOR US"]},"ChZDSUhNMG9nS0VJQ0FnTUNvMGRfOURnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":["Lupe"],"services":["funeral-service","memorial-service"],"problems":[]},"one_line_summary":"Tracey praises Lupe and her staff for their knowledge, attentiveness, and compassionate support that made her father's service beautiful and meaningful.","key_phrases":["knowledge, guidance and support","every step of the way meaningful and hopeful","my dad's service was your only priority","attentiveness to my constant emails"]},"ChdDSUhNMG9nS0VJQ0FnTURJcFozY3F3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","responsiveness"],"entities":{"technicians":["Jake"],"services":["funeral-services","funeral-direction"],"problems":[]},"one_line_summary":"The reviewer praises Boza and Roel, particularly funeral director Jake, for their professional, accommodating, and personalized service during their grandmother's funeral.","key_phrases":["stellar services","meeting you where your needs are at","very professional and expeditious","made my grandmother's funeral extra special"]},"ChdDSUhNMG9nS0VJQ0FnTUR3OXEybTBRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Lupe"],"services":["visitation","funeral-services"],"problems":[]},"one_line_summary":"Customer praises Lupe Valdes and the staff at Boza & Roel for their professionalism during her mother's visitation and funeral services.","key_phrases":["professionalism demonstrated","visitation and funeral services","thank Lupe Valdes and the staff"]},"ChdDSUhNMG9nS0VJQ0FnTUN3NTVQTDNnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Lupe"],"services":["funeral-coordination"],"problems":["somewhat-unusual-circumstance"]},"one_line_summary":"Customer praises Lupe Valdes and Boza & Roel for handling an unusual funeral circumstance with exceptional care and respect.","key_phrases":["Lupe was awesome every step of the way","somewhat unusual circumstance","Handled so well and respectfully","coordinating all aspects of this funeral"]},"ChdDSUhNMG9nS0VJQ0FnTURnbl92SWhnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURmcHJiRjN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution"],"entities":{"technicians":["Lupe","Jacob"],"services":["cremation","memorial-service"],"problems":[]},"one_line_summary":"A grieving family praises Lupe and Jacob for their compassionate, detail-oriented handling of a cremation and memorial service.","key_phrases":["compassion, professionalism, and attention to detail","every detail was thoughtfully taken care of","allowing us to focus on honoring our loved one","highly recommend Boza & Roel Funeral Home"]},"ChZDSUhNMG9nS0VJQ0FnSURYaTdDaFBBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises Boza & Roel for being attentive, responsive, and helpful to their family during their time of need.","key_phrases":["attentive, responsive","very helpful to our family"]},"ChZDSUhNMG9nS0VJQ0FnSUR2eE9mYWZnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer was overwhelmingly satisfied with every aspect of the funeral home's service from start to finish.","key_phrases":["give them 20 stars if it was possible","everything from start to finish was amazing","goes above and beyond to ensure you are happy","will never use another funeral home"]},"ChdDSUhNMG9nS0VJQ0FnSUN2c2NuWHpnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"A repeat customer highly recommends Boza and Roel Funeral Home for their professionalism and excellent people skills during difficult times.","key_phrases":["highly recommend","very professional","wonderful people skills","on top of everything"]},"ChZDSUhNMG9nS0VJQ0FnSURQOVluQkhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","punctuality"],"entities":{"technicians":[],"services":["cremation","body-pickup","funeral-arrangements"],"problems":["sudden-death-of-a-loved-one"]},"one_line_summary":"The staff handled all services from pickup to cremation with dignity, compassion, and speed, and pricing was fair with many options.","key_phrases":["dignity and compassion","completed quickly and with as little trauma as possible","Prices were fair","many different options"]},"ChZDSUhNMG9nS0VJQ0FnSUQzaU4tSkVnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Lupe"],"services":["international-repatriation","burial-documentation","funeral-arrangements"],"problems":["needed-extra-time-with-deceased-mother","required-documentation-to-transport-remains-to-the-philippines-for-burial"]},"one_line_summary":"The family expresses deep gratitude to Ms. Lupe and the funeral home for their patience, professionalism, and empathy in handling the documentation required to repatriate their mother's remains to the Philippines.","key_phrases":["your actions spoke volumes","allowing us more time with our mother","patience and professionalism in handling the documentation","genuine empathy was a comforting presence"]},"ChZDSUhNMG9nS0VJQ0FnSUNubTZUUEx3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":["Lupe"],"services":["funeral-coordination","family-support"],"problems":["complicated-cross-international-coordination-for-deceased","family-located-in-europe"]},"one_line_summary":"Customer praises Ms. Lupe Valdes for her empathy, patience, and skilled coordination of a complicated international funeral arrangement.","key_phrases":["empathetic, patient, and caring","coordinated with different parties","my family in Europe","highly recommend Ms. Valdes"]},"ChZDSUhNMG9nS0VJQ0FnSURIeE1MQ2ZREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNIMDd1Qk9BEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Jacob"],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"Jacob handled all funeral arrangements with empathy and diligence, making a difficult process manageable for the family.","key_phrases":["handled every step of the way","showcased empathy","worked diligently on all our requests","made this difficult process possible"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3Nlo3RVBREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lupe","Mariah"],"services":["funeral-directing"],"problems":[]},"one_line_summary":"Reviewer praises funeral directors Ms. Lupe and Ms. Mariah and the entire staff for their helpfulness, professionalism, and compassionate support during difficult times.","key_phrases":["very helpful, accommodative and professional","go above and beyond","most difficult times","grateful and thankful for all that they do"]},"ChdDSUhNMG9nS0VJQ0FnSURiNC1lR3lBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","pricing","courtesy"],"entities":{"technicians":["Lupe"],"services":["funeral-arrangements","out-of-state-coordination"],"problems":["coordinating-funeral-arrangements-remotely-from-texas"]},"one_line_summary":"Erasmo Piñero highly praises Lupe Valdes for her professionalism, caring nature, and seamless communication while coordinating funeral arrangements from out of state.","key_phrases":["consummate professional","God send to our family in times of need","always there for us","everything went according to plan"]},"ChdDSUhNMG9nS0VJQ0FnSUNMbDZMMDVnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Lupe"],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"Lupe provided thorough, professional service that made the funeral arrangement process smooth and less stressful.","key_phrases":["very thorough and professional","made the experience less stressful","smooth","very much appreciate"]},"ChZDSUhNMG9nS0VJQ0FnSUNUanQ3d0pREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Kayla"],"services":["prearrangements","preplanning"],"problems":[]},"one_line_summary":"Customer praises Kayla Crosslin for her sweetness, respect, and patience in helping plan funeral prearrangements well in advance.","key_phrases":["fabulous to work with","treated me with such respect and patience","planned everything with her well in advance","recommend her to help you with prearrangements"]},"ChdDSUhNMG9nS0VJQ0FnSUNUbXFhYW1BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Lupe"],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"A grieving family praises Ms. Lupe Valdes for her kind, patient, and pressure-free assistance with every detail of their funeral arrangements.","key_phrases":["kind and comforting experience","helped and assisted with every last detail","no pressure to get any services we did not want","She was amazing"]},"ChdDSUhNMG9nS0VJQ0FnSURqbXVtWHpBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Jacob","Lupa"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The family praises Jacob and Lupa for their compassionate guidance and exceptional support in arranging a respectful funeral for the reviewer's father.","key_phrases":["went above and beyond","respectful funeral","walked us through the steps","very much appreciated for all that they did and the support they gave us"]},"ChZDSUhNMG9nS0VJQ0FnSUNEdzRUSkl3EAE":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["professionalism","courtesy","communication","scheduling","responsiveness"],"entities":{"technicians":["Mariah"],"services":["funeral-prayer-service","international-body-transfer","funeral-reception"],"problems":["time-sensitive-international-body-repatriation-to-ethiopia","tight-deadline-from-death-to-transfer"]},"one_line_summary":"Mariah and her team went above and beyond to fulfill a tight-deadline international body repatriation to Ethiopia while providing empathetic, full-service support for the family.","key_phrases":["worked tirelessly for 5 days","went out of their way","allowed us to bring our own traditional food","I give Mariah and her team 10 out of 5"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5eC1XbzRnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Kayla","Maria"],"services":["funeral-planning"],"problems":["loss-of-a-loved-one","funeral-planning-stress"]},"one_line_summary":"Kayla and Maria provided compassionate and professional funeral planning support that eased the family's burden during a difficult time.","key_phrases":["excellent job","made our tragedy smoother","taking away the stress and burden","very compassionate and professional"]},"ChZDSUhNMG9nS0VJQ0FnSUM5anAzeE1nEAE":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism","pricing","problem_resolution"],"entities":{"technicians":["Mariah","Mara","Lupe"],"services":["cremation","memorial-portrait","memorial-cards","ash-scattering-at-sea"],"problems":["lack-of-communication-and-follow-up-after-death","upselling-during-bereavement","no-status-updates-on-cremation-process","defective-portrait-frame","poor-quality-memorial-cards"]},"one_line_summary":"A grieving family was deeply disappointed by persistent lack of communication, upselling during bereavement, and poor quality memorial products from Boza and Roel Funeral Home.","key_phrases":["falta de comunicación y empatía","nunca recibí una llamada de Mariah o María","intentar vendernos más productos estábamos de luto","marco de un material muy barato"]},"ChdDSUhNMG9nS0VJQ0FnSUM5N09ia3l3RRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism","pricing"],"entities":{"technicians":["Mariah","Maria","Lupe"],"services":["cremation","portrait","memorial-cards","burial-at-sea"],"problems":["lack-of-communication-and-follow-up-after-arrangement-meeting","upselling-during-bereavement-visit","defective-portrait-frame","poor-quality-memorial-cards","no-status-updates-on-cremation-timeline"]},"one_line_summary":"Family experienced severe lack of communication and empathy from staff during the cremation process, with upselling during grieving and unresponsive representatives until a third staff member intervened.","key_phrases":["never received a call back from Mariah or Maria","last thing we wanted to hear was someone trying to sell us products","lack of communication and empathy","attempt to forget this painful episode"]},"ChdDSUhNMG9nS0VJQ0FnSUM5OEthOTJ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Mara"],"services":["funeral-planning-consultation","pre-planning"],"problems":[]},"one_line_summary":"Customer praises María for being helpful, patient, and thorough during a pre-planning consultation, expressing deep gratitude for the support.","key_phrases":["so helpful, patient and clear","went above and beyond","make me feel comfortable","grateful to have them for this difficult time"]},"ChZDSUhNMG9nS0VJQ0FnSUNkMjlhbEpnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-loved-one"]},"one_line_summary":"Customer praises the staff for being extremely professional and genuinely kind during a very difficult time.","key_phrases":["extremely professional","genuine very nice people","very difficult time","made it as smooth as could have been"]},"ChdDSUhNMG9nS0VJQ0FnSUNkMi1HVzB3RRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer briefly thanks the funeral home staff for their help and support.","key_phrases":["Thanks for all your help"]},"ChdDSUhNMG9nS0VJQ0FnSUNkeGNMRTZ3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNOODhibEZnEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer briefly praises the funeral home for being very professional.","key_phrases":["Very professional","thanks"]},"ChdDSUhNMG9nS0VJQ0FnSUNkaUxhbzZnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Yesi"],"services":["funeral-arrangements","visitation","aftercare-follow-up"],"problems":["first-time-loss-of-a-close-family-member","navigating-funeral-arrangements-while-emotionally-vulnerable"]},"one_line_summary":"A first-time grieving son praises Boza & Roel and staff member Yesi for their thorough, compassionate guidance through every step of his father's funeral arrangements and visitation.","key_phrases":["answered all my questions in detail","cared for me and my family in the process","professionalism & support demonstrated during the visitation","reaching out to me to check in over time"]},"ChZDSUhNMG9nS0VJQ0FnSUROODRqdktnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-care"],"problems":["loss-of-mother"]},"one_line_summary":"Customer was deeply impressed by the courteous and professional care provided for his late mother during a very difficult time.","key_phrases":["going through a very hard time","excellent job they did taking care of my mom","attention to details, courtesy and professionalism","Very impressed and grateful"]},"ChZDSUhNMG9nS0VJQ0FnSUMxeE5TR05REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Marlene"],"services":["family-services"],"problems":[]},"one_line_summary":"Customer praises Marlene Fernández for her excellent communication, attention to detail, and warm treatment during family service arrangements.","key_phrases":["excelente persona","explica todo los detalles","muy complacida con su trato y atención","familia service"]},"ChZDSUhNMG9nS0VJQ0FnSUMxeE5TRWJnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Marlene"],"services":["pre-need-sales-consultation"],"problems":[]},"one_line_summary":"Customer praises Marlene Fernández for her excellent presentation and clear explanation during a pre-need sales consultation.","key_phrases":["gracias por su presentación del servicio","una gran persona para explicación","tema de venta","felicitaciones"]},"ChdDSUhNMG9nS0VJQ0FnSUMxa1B1bWpnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Maria"],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"Customer praises Maria for being helpful and professional during a difficult time.","key_phrases":["very helpful","making this transaction easy","professionalism at a time like this"]},"ChdDSUhNMG9nS0VJQ0FnSUNseV9UenpBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Luis","Mariah"],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer highly recommends the funeral home, praising Luis Romero and Mariah for their helpfulness and the staff for providing a beautiful service for her father.","key_phrases":["so helpful during this difficult time","staff was also excellent","beautiful service","fully recommend this place"]},"ChdDSUhNMG9nS0VJQ0FnSUNsX3J2bG5nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Maria"],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer praises staff member Maria for her compassionate, psychologist-like care that brought peace to grieving families during a funeral service.","key_phrases":["es un amor de persona","Nos trató cómo una psicologa","Transmite paz a los que van con su dolor","Dios la bendiga siempre"]},"ChdDSUhNMG9nS0VJQ0FnSUNsMk02NDJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Lupe"],"services":["funeral-arrangements"],"problems":["navigating-funeral-needs-during-a-difficult-time"]},"one_line_summary":"Customer praises Lupe for being helpful, detailed, and compassionate in handling all their funeral needs during a difficult time.","key_phrases":["very helpful and very detailed","took care of all our funeral needs","made it easier for us","highly recommend Boza and Roel"]},"ChdDSUhNMG9nS0VJQ0FnSURGLS1EUTRBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises the staff as exceptionally kind, caring, and well-prepared for the occasion.","key_phrases":["atención brillante","personas amable cariñosas","preparadas realmente para la ocasión","Muy especiales"]},"ChZDSUhNMG9nS0VJQ0FnSUM1bDhEclJ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises the funeral home for its excellent, kind, and compassionate service, giving a 100% recommendation.","key_phrases":["servicio excelente","muy amables y compasivos","al igual que humanos","los recomiendo 100%"]},"ChZDSUhNMG9nS0VJQ0FnSURaZ1BxU0x3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Wanda"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Wanda Ortiz as a wonderful and highly professional person who guided her through a very painful journey.","key_phrases":["maravillosa persona","muy profesional en su trabajo","camino tan doloroso","gracias a dios q me la puso"]},"ChdDSUhNMG9nS0VJQ0FnSURwMWFDbWhRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Yesi","Maria"],"services":["funeral-services","memorial-arrangements"],"problems":["unexpected-loss","family-unprepared-for-funeral-planning"]},"one_line_summary":"Customer praises Yesi and Maria for making an unexpected and difficult funeral arrangement process easy and supportive for the family.","key_phrases":["did everything to make things so easy","help us every which way she could","my family and I was not ready for","thank everyone at Boza & Roel"]},"ChdDSUhNMG9nS0VJQ0FnSUNwcTRISDZ3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNwcEpxMEV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","scheduling","courtesy"],"entities":{"technicians":["Mary","Yessenia","Jessie"],"services":["funeral-services","pre-planning","burial-arrangements"],"problems":[]},"one_line_summary":"A loyal multi-generational client praises Boza and Roel for seamless pre-planning and compassionate funeral direction following her father's passing.","key_phrases":["long-time staple in the city of Tampa funeral business","spent over 4 hours to get every detail on paper","the process of getting him to the funeral home was seamless","My Dad looked good and I know he would have given his stamp of approval"]},"ChdDSUhNMG9nS0VJQ0FnSUNwNElMaHp3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Mariah"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praised Mariah and the funeral home for providing exceptional support during her father's services.","key_phrases":["couldn't have asked for a better place","Mariah was amazing to work with","really helped us through this process"]},"ChdDSUhNMG9nS0VJQ0FnSURKOV9DRDdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Maria"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Maria for providing excellent and exemplary service at the funeral home.","key_phrases":["Maria was excellent","Un servicio ejemplar","exemplary service"]},"ChdDSUhNMG9nS0VJQ0FnSURKcFpUMzlRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the funeral home for its professional service.","key_phrases":["Profesional servicio"]},"ChdDSUhNMG9nS0VJQ0FnSURKbkpTMXdnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Maria"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer is very pleased with the excellent services and staff, especially highlighting Maria.","key_phrases":["Excelente servicios","muy complasido de su personal","especialmente la Sra. Maria"]},"ChZDSUhNMG9nS0VJQ0FnSUNKLWZiWFJBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Yesenia"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises Yesenia for being exceptional support during a difficult time of loss.","key_phrases":["best help our family could get","a moment like this","Thank you"]},"ChdDSUhNMG9nS0VJQ0FnSUNKaWRyRXp3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Wanda","Marlene"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the kindness of staff members Wanda and Marlene and recommends the funeral home for its excellent service.","key_phrases":["Muy amables las dos","Wanda y Marlene","Muy buen servicio","Lo recomiendo"]},"ChZDSUhNMG9nS0VJQ0FnSUNKMnRhUkRREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Mike","Maria","Mariah","Luis"],"services":["funeral-arrangements","bereavement-support"],"problems":["two-unexpected-deaths-within-20-days"]},"one_line_summary":"The family experienced two unexpected losses within 20 days and praised the entire Boza & Roel team for going above and beyond with compassion and care throughout the arrangement process.","key_phrases":["went above and beyond","passion, caring, understanding","with us every step of the way","wishes on arrangements were accomplished"]},"ChdDSUhNMG9nS0VJQ0FnSUNKOHF2RnZRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but highly positive review calling Boza and Roel the best.","key_phrases":["Los mejores","🙏❤️"]},"ChZDSUhNMG9nS0VJQ0FnSUNKN0x5T1hBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Maria"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Maria Gonzalez for her compassion and helpfulness during a difficult time at Boza & Roel.","key_phrases":["compassionate and helpful aide","very difficult time in my life","very grateful to have met her"]},"ChZDSUhNMG9nS0VJQ0FnSUNKM1BYakV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the excellent, humane, and respectful treatment received at the funeral home.","key_phrases":["Excelente atención","trato tan humano y respetuoso","mil y mil gracias"]},"ChdDSUhNMG9nS0VJQ0FnSUNKM0l1c3NBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the funeral home's team as excellent professionals with outstanding attention and care.","key_phrases":["Excelente equipo de trabajo","muy Profesionales","Excelente atención"]},"ChdDSUhNMG9nS0VJQ0FnSUN4dXF6ZmpnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"Customer praises the excellent orientation and wonderful service received during funeral arrangements.","key_phrases":["Excellent orientation","service provided to us","funeral arrangements were wonderful"]},"ChZDSUhNMG9nS0VJQ0FnSUR4M2VDVlVREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Yesi"],"services":["funeral-arrangements"],"problems":["mother-s-passing","difficult-decisions-during-bereavement"]},"one_line_summary":"Customer praises staff member Yesi for her caring nature and guidance through difficult decisions surrounding her mother's passing.","key_phrases":["beautiful person, caring","there to help me with difficult decisions","she is a saint","great at what she does"]},"ChZDSUhNMG9nS0VJQ0FnSUR4bHJYdUJnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Mariah","Maria"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Boza & Roel for taking great care of both parents and specifically thanks staff members Mariah Escamilla and Maria Gonzalez.","key_phrases":["Mom and dad were taken care of","did a great job","thank you Mariah Escamilla","appreciate you both"]},"ChZDSUhNMG9nS0VJQ0FnSUR4NHVmWkN3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Maria","Mike"],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer praises manager Maria Gonzalez and director Mike Bell for their attentive involvement throughout the entire funeral service process.","key_phrases":["so involved and paying attention","before, during, and after the funeral service","thanks to the manager and director of operation"]},"ChdDSUhNMG9nS0VJQ0FnSUR4NHMtWXVBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Maria","Mike"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The Rodriguez family was very pleased with the hospitality and service provided by Maria Gonzalez and Mike Bell.","key_phrases":["amazing hospitality and service","very pleased with your service","God bless","Ariel Rodríguez and family"]},"ChdDSUhNMG9nS0VJQ0FnSUR4NG9lWG5nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Maria","Mike"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer thanks Maria Gonzalez and Mike Bell for their compassionate support during a difficult time of loss.","key_phrases":["Big thank you to Maria Gonzalez and Mike Bell","Support during this time of sorrow","time of sorrow for our family member"]},"ChdDSUhNMG9nS0VJQ0FnSUR4b3B6WTNnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","communication","courtesy","professionalism","scheduling"],"entities":{"technicians":["Maria","Mike"],"services":["funeral-care","live-service-streaming","memorial-portrait"],"problems":["loss-of-a-family-member","remote-family-in-puerto-rico-unable-to-attend-in-person"]},"one_line_summary":"The customer praises Maria Gonzalez and Mike Bell for their exceptional empathy, responsiveness, and accommodations—including live streaming the service for family in Puerto Rico—during a deeply painful loss.","key_phrases":["Empathy showed to my Family","answer me with different type of questions even during her PTO","transmitting the whole service live for my family in Puerto Rico","another set of family helping us carrying the weight"]},"ChZDSUhNMG9nS0VJQ0FnSUR4Z3VISFFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["wake-service","funeral-arrangement"],"problems":[]},"one_line_summary":"The customer and her children are extremely grateful for the excellent and well-organized wake service held for her husband Ariel Rodríguez.","key_phrases":["no tengo palabras para describir lo agradecida","excelente calidad","todo muy organizado","Velatorio de mi esposo"]},"ChdDSUhNMG9nS0VJQ0FnSUR4ak1yTmt3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer found Boza and Roel Funeral Home to be trustworthy, accommodating, and reasonably priced.","key_phrases":["trustful and accommodating","good prices"]},"ChZDSUhNMG9nS0VJQ0FnSUR4cEthekpBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["navigating-funeral-process-from-puerto-rico"]},"one_line_summary":"A customer from Puerto Rico praises the funeral home for providing excellent, comforting service during a difficult time.","key_phrases":["Excelente servicio","proceso doloroso","nos hicieron sentir cómodos y valorados","soy de Puerto Rico"]},"ChdDSUhNMG9nS0VJQ0FnSUR4dEl5X3JRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUN4N2J1Z1RBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Maria"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer and their family felt warmly treated by staff, especially Maria Gonzales, whom they describe as a wonderful human being.","key_phrases":["treated us in a great manner","very great full","wonderful human being","Thank you for everything"]},"ChZDSUhNMG9nS0VJQ0FnSUN4a2FEU2VREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Mariah","Maria"],"services":["funeral-services"],"problems":["death-of-father"]},"one_line_summary":"A grieving daughter praises the warmth and compassion of staff members Mariah and Maria during her father's funeral arrangements.","key_phrases":["felt a certain connection to the funeral home","absolutely amazing, kind, considerate, gentle","beyond great experience","God Bless them"]},"ChZDSUhNMG9nS0VJQ0FnSUNScElqS1NnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Boza and Roel Funeral Home for a perfect experience in every detail and commends their professionalism.","key_phrases":["experiencia perfecta en todos los detalles","tan profesionales","mil gracias"]},"ChdDSUhNMG9nS0VJQ0FnSURodnBudGh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness","problem_resolution"],"entities":{"technicians":["Jessenia"],"services":["funeral-arrangements","cremation-service","funeral-directing"],"problems":["mother-passed-away-out-of-state","managing-funeral-arrangements-remotely-by-phone","deceased-had-dementia-and-was-in-assisted-living"]},"one_line_summary":"A daughter arranged her mother's funeral remotely by phone and praised funeral director Jessenia for her empathy, helpfulness, and professionalism during a difficult time.","key_phrases":["can't say enough good things about Jessenia","immense sense of peace, comfort and trust","she really cared and with so much empathy","made the right decision choosing them"]},"ChZDSUhNMG9nS0VJQ0FnSURobUlpWktnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Lupe"],"services":["funeral-arrangements","funeral-services"],"problems":["loss-of-loved-one","dreading-funeral-arrangements"]},"one_line_summary":"During a difficult January 2023 loss, funeral director Lupe provided compassionate, detail-oriented care that made the entire process smooth and respectful for the family.","key_phrases":["softness, kindness and overall concern for our family","attention to detail to remember our loved one","taken care of with love and respect","could not have asked for a better director"]},"ChZDSUhNMG9nS0VJQ0FnSUNobjRMREJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Lupe"],"services":["funeral-service","casket-selection","floral-arrangements","memorial-video"],"problems":[]},"one_line_summary":"The reviewer praises Lupe and her staff for their incredible professionalism and compassionate attention to every detail during a difficult funeral service.","key_phrases":["Lupe and her staff were incredible","make sure that everything we want it was done","very comforting","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURCclkzSHF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","responsiveness","professionalism"],"entities":{"technicians":["Maria"],"services":["funeral-arrangements","family-consultation"],"problems":["sudden-death-of-father","uncertainty-about-funeral-process-during-grief"]},"one_line_summary":"Customer praises Maria Gonzalez for her exceptional compassion, care, and support in guiding the family through funeral arrangements following a sudden loss.","key_phrases":["special treatment received from Maria Gonzalez","very caring and extremely helpful","a lot of devotion","very caring and loving in our deepest moments of sorrow"]},"ChdDSUhNMG9nS0VJQ0FnSURCazVhNGpnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURCOFBUdDVnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Kathryn"],"services":["celebration-of-life"],"problems":[]},"one_line_summary":"Customer was very pleased with how Kathryn Cosper handled her husband's Celebration of Life, noting she understood and delivered exactly what was wanted.","key_phrases":["very pleased with the outcome","Celebration of Life","You knew exactly what I wanted","successfully delivered"]},"ChdDSUhNMG9nS0VJQ0FnSUQtb2JETDVnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["funeral-services","bereavement-support","aftercare-follow-up"],"problems":["loss-of-mother"]},"one_line_summary":"Customer praises Boza and Roel for their compassionate, attentive care and ongoing follow-up support over a month after his mother's passing.","key_phrases":["went over and beyond","still getting text and calls checking in","truly do care","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUQtM3VuLXNnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Yesi"],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer highly praises funeral director Yesi and the Boza & Roel staff for their caring and compassionate service during a difficult time.","key_phrases":["excellent care for my fiancé's service","very caring and compassionate","helped me through this difficult process","100% recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUQtNUs2Zmp3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQtNUtMS2RBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNlazZYZTl3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer is extremely satisfied with the professional funeral service provided by Boza & Roel and highly recommends them.","key_phrases":["Extremely satisfied","professionally handled","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUN1LTQyMHlBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["funeral-service"],"problems":[]},"one_line_summary":"Customer praises the well-organized funeral and the professional, respectful, and empathetic staff.","key_phrases":["well organized by the director and staff","very professional and show respect and empathy","definitely recommend them","family in need of funeral services"]},"ChZDSUhNMG9nS0VJQ0FnSUN1cloteUdREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution","scheduling"],"entities":{"technicians":["Kathryn"],"services":["funeral-service","cemetery-escort","service-package-consultation"],"problems":["navigating-funeral-arrangements-after-loss-of-a-loved-one","last-minute-sheriff-escort-request"]},"one_line_summary":"Funeral director Kathryn Cosper provided exceptional guidance and seamless service, even accommodating a last-minute sheriff's escort request.","key_phrases":["navigate through this difficult process","took the time to explain the different service packages","service from start to finish ran smooth","Kathryn was able to make it happen"]},"ChZDSUhNMG9nS0VJQ0FnSUQyaUtQdmJ3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["responsiveness","communication","scheduling"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["staff-unresponsive-after-payment","missed-appointment-without-notice","no-callback-to-reschedule"]},"one_line_summary":"Customer felt abandoned after payment, citing unresponsive staff, a cancelled appointment with no notice, and failure to reschedule.","key_phrases":["staff was unresponsive","hasn't returned calls","cancel without telling us","NEVER AGAIN WOULD I USE OR RECOMMEND"]},"ChZDSUhNMG9nS0VJQ0FnSUMyLXJINVV3EAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-directing"],"problems":[]},"one_line_summary":"Reviewer pays tribute to Cookie Roel as a great funeral director and asks where to send condolences.","key_phrases":["Rest in peace to Cookie Roel","great funeral director","send all condolences","Brown and Sons Funeral Home"]},"ChdDSUhNMG9nS0VJQ0FnSURXbXZxYTRRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the exceptionally kind staff at the funeral home for making a meaningful difference.","key_phrases":["Kindest people","make the biggest difference"]},"ChZDSUhNMG9nS0VJQ0FnSURXcXU2YUVBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNHczdUQWhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["Michael"],"services":["funeral-service","funeral-direction"],"problems":["negative-experience-at-prior-funeral-home","needed-to-transfer-deceased-from-another-funeral-home"]},"one_line_summary":"Customer transferred grandmother from another funeral home and was impressed by Boza & Roel's compassionate, knowledgeable staff and excellent service.","key_phrases":["extremely compassionate and take their work seriously","very knowledgeable and kind","everyone complemented the service","never thought there was a difference between one funeral home or another"]},"ChZDSUhNMG9nS0VJQ0FnSUNxMS1uSWVnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises Boza and Roel for handling their friend's funeral with dignity and care.","key_phrases":["handled with dignity and care","friends funeral"]},"ChZDSUhNMG9nS0VJQ0FnSURTNzdDS0tnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Daniel"],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises Daniel M for his exceptional kindness and compassion during a difficult time of grief.","key_phrases":["kindness & compassion","moment of sadness","gone above and beyond","can't thank Daniel M enough"]},"ChdDSUhNMG9nS0VJQ0FnSUM4a3RidHRRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Danny"],"services":["funeral-direction","funeral-arrangements"],"problems":[]},"one_line_summary":"Customer highly recommends the funeral home, praising director Danny for his kindness, understanding, and support during a difficult time.","key_phrases":["kind and caring man","helped my family in such a rough time","made the experience easy","very understanding about our situation"]},"ChdDSUhNMG9nS0VJQ0FnSUNjczlqb3h3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"Customer praises the staff for being nice, helpful, and polite.","key_phrases":["very nice","very helpful","polite to people"]},"ChdDSUhNMG9nS0VJQ0FnSURzanVYRHdRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises the staff for being kind, compassionate, and professional while accommodating the family during their time of loss.","key_phrases":["kind, caring and compassionate","professional and accommodating","honoring and celebrating our loved one","nice facility"]},"ChZDSUhNMG9nS0VJQ0FnSURNNU52VlN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","technical_knowledge","communication"],"entities":{"technicians":["Karen"],"services":["funeral-arrangements"],"problems":[]},"one_line_summary":"Karen De Bruin professionally and compassionately handled all funeral arrangements, demonstrating strong communication and responsiveness during a difficult time.","key_phrases":["professional, caring manner","very responsive to all of our requests","accurately communicate all the details","very much appreciated"]},"ChdDSUhNMG9nS0VJQ0FnSUQwcnBlN2l3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Danielle"],"services":["funeral-services","memorial-dvd"],"problems":[]},"one_line_summary":"Tina praises Danielle Davis for her kindness, professionalism, and attention to detail, including a special memorial DVD created for her mother.","key_phrases":["excellent service throughout this sad time","guided us with everything","kindness, attention to detail, professionalism","excellent DVD she created for my mom"]},"ChZDSUhNMG9nS0VJQ0FnSURVdk1fWFRBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNVejdDN1R3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer's multiple family members were all well cared for by Boza Funeral Home over the years.","key_phrases":["taken good care of by Boza","mother, father, neice, sister","multiple family members served"]},"ChZDSUhNMG9nS0VJQ0FnSURZejR6TkhnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Dan"],"services":["funeral-arrangements","military-honors"],"problems":[]},"one_line_summary":"The family praised Boza & Roel and Dan Miller's staff for delivering a respectful, personalized funeral with military honors for a WWII veteran.","key_phrases":["amazing service","exactly the way our dad wanted it","honoring one of the last World War II fighter pilots","Honor guards from MacDill Air Force Base"]},"ChdDSUhNMG9nS0VJQ0FnSUNZNzlXOXVRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution","responsiveness"],"entities":{"technicians":["Dan","Karen"],"services":["funeral-service","religious-ceremony-accommodation","bereavement-follow-up"],"problems":["unexpected-loss-of-husband","need-for-ashkenazim-jewish-religious-ceremony-accommodation"]},"one_line_summary":"The family was deeply impressed by the compassionate, personalized service provided by Dan Miller and Karen, including religious accommodation and ongoing follow-up support after an unexpected loss.","key_phrases":["compassion and empathy","went out of his way to accommodate","called me by name, remembered my family","I could feel their angel wings under their suit coats"]},"ChdDSUhNMG9nS0VJQ0FnSUNZNm96WjNBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURvbzhMOTB3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURJaFlTY0d3EAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":["Dan"],"services":["bereavement-services"],"problems":["unacceptable-treatment-of-customer-s-wife-by-staff-member-dan-miller"]},"one_line_summary":"Customer reports unacceptable treatment of his wife by staff member Dan Miller, though acknowledges the funeral home itself is beautiful.","key_phrases":["unacceptable for any type of business","especially one dealing in bereavement","beautiful funeral home","recommend elsewhere or request one of the other staff"]},"ChZDSUhNMG9nS0VJQ0FnSURJaGRpR1ZREAE":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNBNy03alJBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Karen"],"services":["funeral-direction"],"problems":[]},"one_line_summary":"Customer praises Funeral Director Karen De Bruin for exceptional empathy, patience, and customer service during a difficult time.","key_phrases":["sincerest gratitude","empathy, patience and customer service","stellar","forever be grateful"]},"ChZDSUhNMG9nS0VJQ0FnSUNRLWFmOGR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Karen","Daniel"],"services":["funeral-directing"],"problems":[]},"one_line_summary":"Customer praises funeral directors Karen and Daniel for their kindness, professionalism, and support throughout the funeral process.","key_phrases":["stellar customer service","so kind, caring and helpful","very professional and understanding","would recommend this funeral home"]},"ChdDSUhNMG9nS0VJQ0FnSURRanFLVDFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Karen"],"services":["funeral-services"],"problems":[]},"one_line_summary":"The reviewer praises the kind, professional staff and especially credits Karen for being an invaluable support to their family throughout the funeral process.","key_phrases":["Kind and courteous staff","professional and considerate throughout the entire process","Karen is an angel","my family would have been lost without her"]},"ChdDSUhNMG9nS0VJQ0FnSUNndy1uRnBRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURRNWRDMEh3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNReGZxeGFBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["funeral-services"],"problems":["loss-of-father"]},"one_line_summary":"Customer praises the entire staff for their professionalism, patience, and compassion during the loss of her father.","key_phrases":["extremely professional, patient, and compassionate","They really do care about the families","make such a difficult time easier","extend my gratitude to the entire staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNRam9qM3ZBRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNBbk1UeEdnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["infant-funeral-services"],"problems":["loss-of-newborn-son"]},"one_line_summary":"A grieving mother praises the staff's dignified, professional, and heartwarming care during the devastating loss of her newborn son.","key_phrases":["handled this tough situation so well","dignified and professional but so heart warming","never thought i would have to say goodbye to my son so shortly after he was born","would recommend this place to many people"]},"ChdDSUhNMG9nS0VJQ0FnSUN3cGIyNnp3RRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]}},"faq":[{"question":"Is Boza and Roel Funeral Home professional?","answer":"Based on 107 reviews mentioning professionalism & conduct, 97.2% report positive experiences. Customers frequently mention \"Drew gets 6 stars\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5bVVUQnFRM1IxTTFCQlZsa3hTa2gzWTBaMlJIYxAB","Ci9DQUlRQUNvZENodHljRjlvT21OUmJXbG1Nakp0V0RSNVRFNWpSVzFHTTFkcVNrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0VmFFWkdOVE14U0V3eWIyWlZiRWhqVFhGb05HYxAB"]},{"question":"Is Boza and Roel Funeral Home courteous and friendly?","answer":"Based on 83 reviews mentioning courtesy & friendliness, 96.4% report positive experiences. Customers frequently mention \"very respectful\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5bVVUQnFRM1IxTTFCQlZsa3hTa2gzWTBaMlJIYxAB","Ci9DQUlRQUNvZENodHljRjlvT21OUmJXbG1Nakp0V0RSNVRFNWpSVzFHTTFkcVNrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0VmFFWkdOVE14U0V3eWIyWlZiRWhqVFhGb05HYxAB"]},{"question":"Is Boza and Roel Funeral Home good at communicating with customers?","answer":"Based on 49 reviews mentioning communication & updates, 93.9% report positive experiences. Customers frequently mention \"una atención brillante\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5bVVUQnFRM1IxTTFCQlZsa3hTa2gzWTBaMlJIYxAB","Ci9DQUlRQUNvZENodHljRjlvT2t0VmFFWkdOVE14U0V3eWIyWlZiRWhqVFhGb05HYxAB","Ci9DQUlRQUNvZENodHljRjlvT214R1oyWXdSV3BuYzIxVFpFZEdNamN4WTA0NVRFRRAB"]},{"question":"Is Boza and Roel Funeral Home effective at solving problems?","answer":"Based on 17 reviews mentioning problem resolution & effectiveness, 94.1% report positive experiences. Customers frequently mention \"Everything he promised was delivered\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5bVVUQnFRM1IxTTFCQlZsa3hTa2gzWTBaMlJIYxAB","Ci9DQUlRQUNvZENodHljRjlvT214R1oyWXdSV3BuYzIxVFpFZEdNamN4WTA0NVRFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2poNk5YWkRSMGRhYURCUWFXUkxjblU1TFRCU09IYxAB"]},{"question":"Is Boza and Roel Funeral Home responsive and quick?","answer":"Based on 16 reviews mentioning responsiveness & speed, 81.3% report positive experiences. Customers frequently mention \"attentive, responsive\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5bVVUQnFRM1IxTTFCQlZsa3hTa2gzWTBaMlJIYxAB","Ci9DQUlRQUNvZENodHljRjlvT21OUmJXbG1Nakp0V0RSNVRFNWpSVzFHTTFkcVNrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2poNk5YWkRSMGRhYURCUWFXUkxjblU1TFRCU09IYxAB"]},{"question":"Does Boza and Roel Funeral Home handle compassionate staff & care?","answer":"Compassionate Staff & Care appears in 77 of 135 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5bVVUQnFRM1IxTTFCQlZsa3hTa2gzWTBaMlJIYxAB","Ci9DQUlRQUNvZENodHljRjlvT21OUmJXbG1Nakp0V0RSNVRFNWpSVzFHTTFkcVNrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0VmFFWkdOVE14U0V3eWIyWlZiRWhqVFhGb05HYxAB"]},{"question":"Does Boza and Roel Funeral Home handle funeral planning & arrangements?","answer":"Funeral Planning & Arrangements appears in 64 of 135 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5bVVUQnFRM1IxTTFCQlZsa3hTa2gzWTBaMlJIYxAB","Ci9DQUlRQUNvZENodHljRjlvT21OUmJXbG1Nakp0V0RSNVRFNWpSVzFHTTFkcVNrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pCYVFrTllWMHRVZW1GWmMyaDVZVVJMYTFsS1MxRRAB"]},{"question":"Does Boza and Roel Funeral Home handle staff professionalism & excellence?","answer":"Staff Professionalism & Excellence appears in 49 of 135 reviews, 98% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xBMldIQmlUbGxsZW1NdE5EQjRSRGxHWm5GQ1RVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pORmNERTVhWFJRWDBkc016azNORXBuVDNOd1oyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pGUWRpMXBRbUpsZGxVeFNHRmpPR2syY0ZaSGRIYxAB"]},{"question":"Does Boza and Roel Funeral Home handle grief & bereavement support?","answer":"Grief & Bereavement Support appears in 22 of 135 reviews, 86.4% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t0VmFFWkdOVE14U0V3eWIyWlZiRWhqVFhGb05HYxAB","Ci9DQUlRQUNvZENodHljRjlvT21sc1ltSmlZV3gxZUhaV2FtRm9TaTAzTkdjM1pGRRAB","ChZDSUhNMG9nS0VJQ0FnSUM5anAzeE1nEAE"]},{"question":"Does Boza and Roel Funeral Home handle overall satisfaction?","answer":"Overall Satisfaction appears in 16 of 135 reviews, 100% of them positive.","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnTURJcFozY3F3RRAB","ChZDSUhNMG9nS0VJQ0FnSUR2eE9mYWZnEAE","ChdDSUhNMG9nS0VJQ0FnSUN2c2NuWHpnRRAB"]},{"question":"Does Boza and Roel Funeral Home handle cremation services?","answer":"Cremation Services appears in 7 of 135 reviews, 71.4% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5bVVUQnFRM1IxTTFCQlZsa3hTa2gzWTBaMlJIYxAB","Ci9DQUlRQUNvZENodHljRjlvT2taTmRVSlNUakEyVm5jMFZYTnNNVmt4Y0hkc2QwRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0dWJXNVlObGt6YURSYWRsbG1VRFEwU0VVeGNrRRAB"]},{"question":"Does Boza and Roel Funeral Home handle remote & out-of-state coordination?","answer":"Remote & Out-of-State Coordination appears in 7 of 135 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pCYVFrTllWMHRVZW1GWmMyaDVZVVJMYTFsS1MxRRAB","Ci9DQUlRQUNvZENodHljRjlvT214R1oyWXdSV3BuYzIxVFpFZEdNamN4WTA0NVRFRRAB","ChZDSUhNMG9nS0VJQ0FnSUQzaU4tSkVnEAE"]},{"question":"Does Boza and Roel Funeral Home handle memorial & tribute services?","answer":"Memorial & Tribute Services appears in 7 of 135 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xSQ2RrWndhMlp0U1dGUGJYQmhSMUl4Tm1rMlEyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2taTmRVSlNUakEyVm5jMFZYTnNNVmt4Y0hkc2QwRRAB","ChdDSUhNMG9nS0VJQ0FnSURmcHJiRjN3RRAB"]},{"question":"Does Boza and Roel Funeral Home handle pre-planning & prearrangements?","answer":"Pre-Planning & Prearrangements appears in 6 of 135 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xBMldIQmlUbGxsZW1NdE5EQjRSRGxHWm5GQ1RVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pORmNERTVhWFJRWDBkc016azNORXBuVDNOd1oyYxAB","ChZDSUhNMG9nS0VJQ0FnSUNUanQ3d0pREAE"]},{"question":"Does Boza and Roel Funeral Home handle communication & responsiveness?","answer":"Communication & Responsiveness appears in 5 of 135 reviews, 40% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t0dWJXNVlObGt6YURSYWRsbG1VRFEwU0VVeGNrRRAB","ChZDSUhNMG9nS0VJQ0FnTUNvMGRfOURnEAE","ChZDSUhNMG9nS0VJQ0FnSUM5anAzeE1nEAE"]}],"summary":"Boza and Roel Funeral Home in Tampa, FL has collected 135 reviews spanning from January 2017 through May 2026, with an overall positive sentiment rate of 96.3% and a sentiment score of 0.86, placing it among highly regarded funeral service providers in the area. Negative sentiment accounts for 3.7% of reviews. Professionalism and conduct is the most frequently discussed aspect, cited in 107 reviews with a 97.2% positive rate, followed by courtesy and friendliness in 83 reviews at 96.4% positive. Communication and updates drew 49 mentions at 93.9% positive, and problem resolution was noted in 17 reviews at 94.1% positive. Responsiveness and speed, mentioned in 16 reviews, earned an 81.3% positive rate, while pricing and value, though cited by only 8 reviewers, came in at 75% positive — the lowest-rated aspect with sufficient mentions, suggesting occasional concern about cost. Scheduling ease (6 mentions, 83.3% positive) and cleanliness (5 mentions, 100% positive) round out the picture. Among named staff members, Maria led with 19 mentions and a 4.8 average rating, followed closely by Lupe with 18 mentions and a 4.7 rating. Mariah received 9 mentions at 4.3, while Shane and Jacob each earned 8 mentions with perfect 5.0 ratings. On the service side, general funeral services topped mentions at 48 with a 97.9% positive rate, funeral arrangements appeared in 23 reviews at 100% positive, and funeral directing in 5 reviews at 100% positive. Cremation, however, was noted in 6 reviews with a 66.7% positive rate — the only service category falling below the 70% threshold — indicating a measurable minority of dissatisfied customers in that area. Thematically, compassionate staff and care was highlighted in 77 reviews at 100% positive, and funeral planning and arrangements in 64 reviews at 100% positive. Grief and bereavement support appeared in 22 reviews at 86.4% positive, and cremation services in 7 reviews at 71.4% positive. Notably, communication and responsiveness as a topic received only 5 reviews but registered a 40% positive rate, a pattern that, while based on limited data, warrants attention as a recurring point of dissatisfaction. Remote and out-of-state coordination (7 reviews) and memorial and tribute services (7 reviews) were both rated 100% positive. Overall sentiment trends have remained stable across the review period.","pull_quote":"Across 135 reviews from 2017–2026, Boza and Roel Funeral Home earns a 96.3% positive rating, with staff compassion and funeral planning cited as near-universally praised, though cremation services and pricing draw occasional criticism."}