# Customer Review Insights — Boza and Roel Funeral Home Generated 2026-06-04 from 135 verified reviews (2017-01-07 – 2026-05-28). ## Summary Boza and Roel Funeral Home in Tampa, FL has collected 135 reviews spanning from January 2017 through May 2026, with an overall positive sentiment rate of 96.3% and a sentiment score of 0.86, placing it among highly regarded funeral service providers in the area. Negative sentiment accounts for 3.7% of reviews. Professionalism and conduct is the most frequently discussed aspect, cited in 107 reviews with a 97.2% positive rate, followed by courtesy and friendliness in 83 reviews at 96.4% positive. Communication and updates drew 49 mentions at 93.9% positive, and problem resolution was noted in 17 reviews at 94.1% positive. Responsiveness and speed, mentioned in 16 reviews, earned an 81.3% positive rate, while pricing and value, though cited by only 8 reviewers, came in at 75% positive — the lowest-rated aspect with sufficient mentions, suggesting occasional concern about cost. Scheduling ease (6 mentions, 83.3% positive) and cleanliness (5 mentions, 100% positive) round out the picture. Among named staff members, Maria led with 19 mentions and a 4.8 average rating, followed closely by Lupe with 18 mentions and a 4.7 rating. Mariah received 9 mentions at 4.3, while Shane and Jacob each earned 8 mentions with perfect 5.0 ratings. On the service side, general funeral services topped mentions at 48 with a 97.9% positive rate, funeral arrangements appeared in 23 reviews at 100% positive, and funeral directing in 5 reviews at 100% positive. Cremation, however, was noted in 6 reviews with a 66.7% positive rate — the only service category falling below the 70% threshold — indicating a measurable minority of dissatisfied customers in that area. Thematically, compassionate staff and care was highlighted in 77 reviews at 100% positive, and funeral planning and arrangements in 64 reviews at 100% positive. Grief and bereavement support appeared in 22 reviews at 86.4% positive, and cremation services in 7 reviews at 71.4% positive. Notably, communication and responsiveness as a topic received only 5 reviews but registered a 40% positive rate, a pattern that, while based on limited data, warrants attention as a recurring point of dissatisfaction. Remote and out-of-state coordination (7 reviews) and memorial and tribute services (7 reviews) were both rated 100% positive. Overall sentiment trends have remained stable across the review period. ## Overall Sentiment - Positive: 96.3% - Neutral: 0% - Negative: 3.7% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 107 of 135 reviews (79.3%) - Positive: 97.2% (104 of 107) - Top phrases: "Drew gets 6 stars", "Very professional", "Muy buen servicio" ### Courtesy & Friendliness - Mentions: 83 of 135 reviews (61.5%) - Positive: 96.4% (80 of 83) - Top phrases: "very respectful", "She was very kind", "Excelente atención" ### Communication & Updates - Mentions: 49 of 135 reviews (36.3%) - Positive: 93.9% (46 of 49) - Top phrases: "una atención brillante", "guided us with everything", "clear on all information I needed" ### Problem Resolution & Effectiveness - Mentions: 17 of 135 reviews (12.6%) - Positive: 94.1% (16 of 17) - Top phrases: "Everything he promised was delivered", "they made it as smooth as could have been", "Our wishes on arrangements were accomplished" ### Responsiveness & Speed - Mentions: 16 of 135 reviews (11.9%) - Positive: 81.3% (13 of 16) - Top phrases: "attentive, responsive", "everything was taking care right away", "reaching out to me to check in over time" ### Pricing & Value - Mentions: 8 of 135 reviews (5.9%) - Positive: 75% (6 of 8) - Top phrases: "Good prices too", "fairness in costs", "The cost was very reasonable" ### Scheduling & Booking Ease - Mentions: 6 of 135 reviews (4.4%) - Positive: 83.3% (5 of 6) - Top phrases: "The service from start to finish ran smooth", "we had a scheduled appointment and they cancel without telling us", "accommodating every single need including transmitting the whole service live for my family in Puerto Rico" ### Cleanliness & Tidiness - Mentions: 5 of 135 reviews (3.7%) - Positive: 100% (5 of 5) - Top phrases: "todo muy organizado", "they have a nice facility", "The spaces inside are kept impeccable" ### Technical Knowledge & Expertise - Mentions: 3 of 135 reviews (2.2%) - Positive: 100% (3 of 3) - Top phrases: "Our Funeral Director was very knowledgeable and kind", "Her knowledge and ability to accurately communicate all the details", "I appreciate all of the knowledge, guidance and support Lupe and her staff provided me during this difficult time" ### Punctuality & On-Time Service - Mentions: 2 of 135 reviews (1.5%) - Positive: 100% (2 of 2) - Top phrases: "had everything done in a timely manner", "all completed quickly and with as little trauma as possible" ## Top Employees ### Maria - Mentioned in 19 reviews - Average rating when mentioned: 4.80 - Sentiment: 94.7% positive ### Lupe - Mentioned in 18 reviews - Average rating when mentioned: 4.70 - Sentiment: 88.9% positive ### Mariah - Mentioned in 9 reviews - Average rating when mentioned: 4.30 - Sentiment: 77.8% positive ### Shane - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jacob - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Mike - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Karen - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Yesi - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Marlene - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Dan - Mentioned in 3 reviews - Average rating when mentioned: 3.70 - Sentiment: 66.7% positive ## Services ### Funeral Services - Mentioned in 48 reviews - Sentiment: 97.9% positive ### Funeral Arrangements - Mentioned in 23 reviews - Sentiment: 100% positive ### Funeral Service - Mentioned in 13 reviews - Sentiment: 100% positive ### Cremation - Mentioned in 6 reviews - Sentiment: 66.7% positive ### Funeral Directing - Mentioned in 5 reviews - Sentiment: 100% positive ### Funeral Direction - Mentioned in 4 reviews - Sentiment: 100% positive ### Funeral Arrangement - Mentioned in 3 reviews - Sentiment: 100% positive ### Visitation - Mentioned in 3 reviews - Sentiment: 100% positive ### Celebration Of Life - Mentioned in 2 reviews - Sentiment: 100% positive ### Funeral Planning - Mentioned in 2 reviews - Sentiment: 100% positive ### Infant Funeral Services - Mentioned in 2 reviews - Sentiment: 100% positive ### Memorial Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Funeral Coordination - Mentioned in 2 reviews - Sentiment: 100% positive ### Memorial Portrait - Mentioned in 2 reviews - Sentiment: 50% positive ### Memorial Cards - Mentioned in 2 reviews - Sentiment: 0% positive ### Pre Planning - Mentioned in 2 reviews - Sentiment: 100% positive ### Aftercare Follow Up - Mentioned in 2 reviews - Sentiment: 100% positive ### Funeral Care - Mentioned in 2 reviews - Sentiment: 100% positive ### Bereavement Support - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Compassionate Staff & Care - Compassionate Staff & Care mentioned in 77 of 135 reviews (57%) - 100% of Compassionate Staff & Care reviews are 4 or 5 stars - Average rating in Compassionate Staff & Care reviews: 5★ ### Funeral Planning & Arrangements - Funeral Planning & Arrangements mentioned in 64 of 135 reviews (47.4%) - 100% of Funeral Planning & Arrangements reviews are 4 or 5 stars - Average rating in Funeral Planning & Arrangements reviews: 5★ ### Staff Professionalism & Excellence - Staff Professionalism & Excellence mentioned in 49 of 135 reviews (36.3%) - 98% of Staff Professionalism & Excellence reviews are 4 or 5 stars - Average rating in Staff Professionalism & Excellence reviews: 4.9★ ### Grief & Bereavement Support - Grief & Bereavement Support mentioned in 22 of 135 reviews (16.3%) - 86.4% of Grief & Bereavement Support reviews are 4 or 5 stars - Average rating in Grief & Bereavement Support reviews: 4.5★ ### Overall Satisfaction - Overall Satisfaction mentioned in 16 of 135 reviews (11.9%) - 100% of Overall Satisfaction reviews are 4 or 5 stars - Average rating in Overall Satisfaction reviews: 5★ ### Cremation Services - Cremation Services mentioned in 7 of 135 reviews (5.2%) - 71.4% of Cremation Services reviews are 4 or 5 stars - Average rating in Cremation Services reviews: 4.1★ ### Remote & Out-of-State Coordination - Remote & Out-of-State Coordination mentioned in 7 of 135 reviews (5.2%) - 100% of Remote & Out-of-State Coordination reviews are 4 or 5 stars - Average rating in Remote & Out-of-State Coordination reviews: 5★ ### Memorial & Tribute Services - Memorial & Tribute Services mentioned in 7 of 135 reviews (5.2%) - 100% of Memorial & Tribute Services reviews are 4 or 5 stars - Average rating in Memorial & Tribute Services reviews: 5★ ### Pre-Planning & Prearrangements - Pre-Planning & Prearrangements mentioned in 6 of 135 reviews (4.4%) - 100% of Pre-Planning & Prearrangements reviews are 4 or 5 stars - Average rating in Pre-Planning & Prearrangements reviews: 5★ ### Communication & Responsiveness - Communication & Responsiveness mentioned in 5 of 135 reviews (3.7%) - 40% of Communication & Responsiveness reviews are 4 or 5 stars - Average rating in Communication & Responsiveness reviews: 3★ ## FAQ **Q: Is Boza and Roel Funeral Home professional?** A: Based on 107 reviews mentioning professionalism & conduct, 97.2% report positive experiences. Customers frequently mention "Drew gets 6 stars". **Q: Is Boza and Roel Funeral Home courteous and friendly?** A: Based on 83 reviews mentioning courtesy & friendliness, 96.4% report positive experiences. Customers frequently mention "very respectful". **Q: Is Boza and Roel Funeral Home good at communicating with customers?** A: Based on 49 reviews mentioning communication & updates, 93.9% report positive experiences. Customers frequently mention "una atención brillante". **Q: Is Boza and Roel Funeral Home effective at solving problems?** A: Based on 17 reviews mentioning problem resolution & effectiveness, 94.1% report positive experiences. Customers frequently mention "Everything he promised was delivered". **Q: Is Boza and Roel Funeral Home responsive and quick?** A: Based on 16 reviews mentioning responsiveness & speed, 81.3% report positive experiences. Customers frequently mention "attentive, responsive". **Q: Does Boza and Roel Funeral Home handle compassionate staff & care?** A: Compassionate Staff & Care appears in 77 of 135 reviews, 100% of them positive. **Q: Does Boza and Roel Funeral Home handle funeral planning & arrangements?** A: Funeral Planning & Arrangements appears in 64 of 135 reviews, 100% of them positive. **Q: Does Boza and Roel Funeral Home handle staff professionalism & excellence?** A: Staff Professionalism & Excellence appears in 49 of 135 reviews, 98% of them positive. **Q: Does Boza and Roel Funeral Home handle grief & bereavement support?** A: Grief & Bereavement Support appears in 22 of 135 reviews, 86.4% of them positive. **Q: Does Boza and Roel Funeral Home handle overall satisfaction?** A: Overall Satisfaction appears in 16 of 135 reviews, 100% of them positive. **Q: Does Boza and Roel Funeral Home handle cremation services?** A: Cremation Services appears in 7 of 135 reviews, 71.4% of them positive. **Q: Does Boza and Roel Funeral Home handle remote & out-of-state coordination?** A: Remote & Out-of-State Coordination appears in 7 of 135 reviews, 100% of them positive. **Q: Does Boza and Roel Funeral Home handle memorial & tribute services?** A: Memorial & Tribute Services appears in 7 of 135 reviews, 100% of them positive. **Q: Does Boza and Roel Funeral Home handle pre-planning & prearrangements?** A: Pre-Planning & Prearrangements appears in 6 of 135 reviews, 100% of them positive. **Q: Does Boza and Roel Funeral Home handle communication & responsiveness?** A: Communication & Responsiveness appears in 5 of 135 reviews, 40% of them positive.