Boza and Roel Funeral Home in Tampa, FL

Olga Espino-Barros

Estamos muy decepcionados con el servicio recibido en esta funeraria. Mi mamá compró un servicio funerario hace muchos años. Luego, en el momento de su fallecimiento, y después de reunirnos con los representantes de la funeraria (la directora Mariah y María), nos dimos cuenta de que mamá había comprado servicios que no quería, como un funeral con ataúd abierto, etc. Técnicamente, había pagado suficiente dinero por la cremación y algunos artículos adicionales, como un retrato y tarjetas. No necesitábamos el recorrido de bienvenida que recibimos cuando llegamos por primera vez a la funeraria en el momento del fallecimiento de mi mamá; debieron habernos escuchado antes de intentar vendernos más productos... estábamos de luto, afligidos, y lo último que queríamos escuchar era que alguien intentara vendernos productos. Entonces, después de escuchar de Mariah y María que habíamos pagado suficiente dinero para cubrir los servicios que mi mamá quería, nos aseguraron que estarán disponibles por teléfono o correo electrónico en caso de que tuviéramos alguna pregunta mientras el cuerpo de mi mamá esperaba ser incinerado. Y aquí es donde se vuelve difícil para nosotros: después de las primeras dos semanas después del fallecimiento de mi mamá, comencé a enviarles correos electrónicos a Mariah y María, pidiéndoles un informe de estado, pero no obtuve respuesta. Para abreviar la historia, nunca recibí una llamada de Mariah o María. Finalmente nos pusimos en contacto con Lupe y ella nos ayudó a partir de ese momento. Al final, escuchamos que las cenizas de nuestra mamá estaban listas para ser recogidas después de hacer una llamada a la funeraria. Cuestiones menos importantes, pero que vale la pena mencionar, es el hecho de que uno de los dos retratos de mi mamá tenía un defecto notable en el marco. Terminé arreglándolo yo mismo en casa, pero tan pronto como tenga la oportunidad lo reemplazaré ya que el marco es obviamente de un material muy barato. Las tarjetas con la foto y la oración de mamá estaban hechas de material barato; y ni siquiera estaba plastificado. Se diría que todo el dinero extra pagado debería haber sido suficiente para la impresión o la laminación. Al final, el problema más importante que recomendaré que aborde la funeraria es la falta de comunicación y empatía con quienes se quedan atrás y lloran en un momento tan desesperado. No quisiera que eso le pasara a nadie más. El 2 de marzo de 2024, las cenizas de mi Mamá recibieron sepultura en el mar, y con encuesta cerramos este triste capítulo de nuestras vidas. Seguiremos adelante e intentaremos olvidar este doloroso episodio que tuvimos en la funeraria Boza y Roel en Tampa.

humberto eb canal

We are very disappointed with the service received at this funeral home. My mom purchased a funeral service many years ago. Then, at the time of her passing, and after meeting with the funeral home representatives (Director Mariah and Maria) we realized that Mom had purchased services she did not want, such as open casket funeral, and so on. So technically she had paid enough money for the cremation, and some extra items such as a portrait and cards. We did not need the welcoming tour we received when we first got to the funeral home at the time of my Mom's passing; they should have listened to us before trying to sell us more products…we were mourning, grieving, and the last thing we wanted to hear was someone trying to sell us products. So, after hearing from Mariah and Maria that we had paid enough money to cover for the services my Mom wanted, they assured us they will be available by phone or email in case we had any questions while my Mom's body waited to be cremated. And here is where it gets difficult for us - after the first two weeks after my Mom's passing, I started emailing Mariah and Maria, asking for a status report, but no response. To make the story short, I never received a call back from Mariah or Maria. Eventually, we got in touch with Lupe and she helped us from that moment on. In the end, we heard our Mom's ashes were ready for pickup after making a call to the funeral home. Less important issues but nevertheless worth mentioning is the fact that one of the two portraits on my Mom had a noticeable defect in the frame. I ended up fixing it myself back at home, but as soon as I get the chance I will replace it since the frame is obviously of very cheap material. The cards with Mom's photo and prayer were made of cheap material; and it was not even laminated. You would say all the extra money paid should have been enough for the print or lamination. In the end, the most important issue I will recommend the funeral home to address is the lack of communication and empathy with those staying behind and grieving in such desperate moment. I would not want that to happen to anybody else. On March 2 2024, my Mom's ashes received a burial at sea, and with survey we are closing this sad chapter in our lives. We will move on and attempt to forget this painful episode we had we Boza and Roel Funeral Home in Tampa.

Lucy Sandelin

The Boza name has been a long-time staple in the city of Tampa funeral business - whereas my Mother’s (1987) and Grandmother’s (2012) services were handled meticulous by A.P. Boza and Boza and Roel respectively. So when my Dad’s health started to fail in 2019, he wanted to pre-plan his services so that myself or my brother wouldn’t have to make any painstaking decisions. We easily decided to utilize the Boza and Roel Funeral Home. 4 years ago, I spent over 4 hours with Mary Titmus from Boza and Roel, myself and my Dad vis telephone to get every detail on paper. My Dad felt relieved as well as my brother and myself that everyone was done. Well, Dad passed away a week ago and the process of getting him to the funeral home was seamless. Our director this week was Yessenia Ulloa and she was a pleasure to work with in finalizing all the details that we couldn’t take care of until my Dad had passed. Thank you to Jessie as well as all the staff who handled all the logistics on the day of the services. My Dad looked good and I know he would have given his stamp of approval.

Elena Gouel

My mother passed away on March 4, 2023 at the age of 91 and because I don’t live in the state of Florida and she was living in an Assisted Living Facility in Tampa, Florida and was battling dementia for many years, I decided to make funeral arrangements and chose Boza & Roel from the phone because of the good reviews that I read prior to signing a contract which was done all over the phone. Upon her passing I gave the hospital where she was at the time the funeral home information and everything was taking care right away. On March 6th my brother and I went to the funeral home to finalize the details, I can’t say enough good things about Jessenia the funeral director that took care of us. She was very helpful, showed that she really cared and with so much empathy, listened to all we had to say and answered all our questions, we left the funeral home with an immense sense of peace, comfort and trust. It made me feel that I made the right decision choosing them.

Ralph Delgado

It’s with great pleasure that we tell Tampa residents the amazing service that Boza & Roel Funeral home gave our Dad, LTC Ralph Delgado Jr. We can’t thank enough Dan Miller & his staff for the way they handled the funeral arrangements for our dad. It was exactly the way our dad wanted it. With a lot of respect and honoring one of the last World War II fighter pilots of the United States. Including Honor guards from MacDill Air Force Base. From all the family & friends of LTC Ralph Delgado Jr. Thank you so much! Richard and Katherine Mudafort