Tampa, FL
What customers say about Boza and Roel Funeral Home
Boza and Roel Funeral Home in Tampa, FL has collected 135 reviews spanning from January 2017 through May 2026, with an overall positive sentiment rate of 96.3% and a sentiment score of 0.86, placing it among highly regarded funeral service providers in the area. Negative sentiment accounts for 3.7% of reviews. Professionalism and conduct is the most frequently discussed aspect, cited in 107 reviews with a 97.2% positive rate, followed by courtesy and friendliness in 83 reviews at 96.4% positive.
Communication and updates drew 49 mentions at 93.9% positive, and problem resolution was noted in 17 reviews at 94.1% positive. Responsiveness and speed, mentioned in 16 reviews, earned an 81.3% positive rate, while pricing and value, though cited by only 8 reviewers, came in at 75% positive — the lowest-rated aspect with sufficient mentions, suggesting occasional concern about cost. Scheduling ease (6 mentions, 83.3% positive) and cleanliness (5 mentions, 100% positive) round out the picture.
Among named staff members, Maria led with 19 mentions and a 4.8 average rating, followed closely by Lupe with 18 mentions and a 4.7 rating. Mariah received 9 mentions at 4.3, while Shane and Jacob each earned 8 mentions with perfect 5.0 ratings. On the service side, general funeral services topped mentions at 48 with a 97.9% positive rate, funeral arrangements appeared in 23 reviews at 100% positive, and funeral directing in 5 reviews at 100% positive.
“My moms funeral was well organized by the director and staff. They were very professional and show respect and empathy for our loss. Definitely recommend them for any family in need of funeral services. Thank you!”
Cremation, however, was noted in 6 reviews with a 66.7% positive rate — the only service category falling below the 70% threshold — indicating a measurable minority of dissatisfied customers in that area. Thematically, compassionate staff and care was highlighted in 77 reviews at 100% positive, and funeral planning and arrangements in 64 reviews at 100% positive. Grief and bereavement support appeared in 22 reviews at 86.4% positive, and cremation services in 7 reviews at 71.4% positive.
Notably, communication and responsiveness as a topic received only 5 reviews but registered a 40% positive rate, a pattern that, while based on limited data, warrants attention as a recurring point of dissatisfaction. Remote and out-of-state coordination (7 reviews) and memorial and tribute services (7 reviews) were both rated 100% positive. Overall sentiment trends have remained stable across the review period.
Cite this summary