Communication & Responsiveness

Linda Hayes

Thank you for handling the details of my father's cremation and burial. I appreciated the continuous communication about the process and timing.

Tracey Ward

I appreciate all of the knowledge, guidance and support Lupe and her staff provided me during this difficult time. You and your staff made every step of the way meaningful and hopeful. The service was absolutely beautiful and everything my dad would have wanted. You and your staff made sure that all My needs were met. Lastly, your attentiveness to my “constant” emails, made me feel like my dad’s service was your only priority. This didn’t go unnoticed and again, I sincerely appreciate everything that Boza&Roel did for my dad‘s service.

Olga Espino-Barros

Estamos muy decepcionados con el servicio recibido en esta funeraria. Mi mamá compró un servicio funerario hace muchos años. Luego, en el momento de su fallecimiento, y después de reunirnos con los representantes de la funeraria (la directora Mariah y María), nos dimos cuenta de que mamá había comprado servicios que no quería, como un funeral con ataúd abierto, etc. Técnicamente, había pagado suficiente dinero por la cremación y algunos artículos adicionales, como un retrato y tarjetas. No necesitábamos el recorrido de bienvenida que recibimos cuando llegamos por primera vez a la funeraria en el momento del fallecimiento de mi mamá; debieron habernos escuchado antes de intentar vendernos más productos... estábamos de luto, afligidos, y lo último que queríamos escuchar era que alguien intentara vendernos productos. Entonces, después de escuchar de Mariah y María que habíamos pagado suficiente dinero para cubrir los servicios que mi mamá quería, nos aseguraron que estarán disponibles por teléfono o correo electrónico en caso de que tuviéramos alguna pregunta mientras el cuerpo de mi mamá esperaba ser incinerado. Y aquí es donde se vuelve difícil para nosotros: después de las primeras dos semanas después del fallecimiento de mi mamá, comencé a enviarles correos electrónicos a Mariah y María, pidiéndoles un informe de estado, pero no obtuve respuesta. Para abreviar la historia, nunca recibí una llamada de Mariah o María. Finalmente nos pusimos en contacto con Lupe y ella nos ayudó a partir de ese momento. Al final, escuchamos que las cenizas de nuestra mamá estaban listas para ser recogidas después de hacer una llamada a la funeraria. Cuestiones menos importantes, pero que vale la pena mencionar, es el hecho de que uno de los dos retratos de mi mamá tenía un defecto notable en el marco. Terminé arreglándolo yo mismo en casa, pero tan pronto como tenga la oportunidad lo reemplazaré ya que el marco es obviamente de un material muy barato. Las tarjetas con la foto y la oración de mamá estaban hechas de material barato; y ni siquiera estaba plastificado. Se diría que todo el dinero extra pagado debería haber sido suficiente para la impresión o la laminación. Al final, el problema más importante que recomendaré que aborde la funeraria es la falta de comunicación y empatía con quienes se quedan atrás y lloran en un momento tan desesperado. No quisiera que eso le pasara a nadie más. El 2 de marzo de 2024, las cenizas de mi Mamá recibieron sepultura en el mar, y con encuesta cerramos este triste capítulo de nuestras vidas. Seguiremos adelante e intentaremos olvidar este doloroso episodio que tuvimos en la funeraria Boza y Roel en Tampa.

humberto eb canal

We are very disappointed with the service received at this funeral home. My mom purchased a funeral service many years ago. Then, at the time of her passing, and after meeting with the funeral home representatives (Director Mariah and Maria) we realized that Mom had purchased services she did not want, such as open casket funeral, and so on. So technically she had paid enough money for the cremation, and some extra items such as a portrait and cards. We did not need the welcoming tour we received when we first got to the funeral home at the time of my Mom's passing; they should have listened to us before trying to sell us more products…we were mourning, grieving, and the last thing we wanted to hear was someone trying to sell us products. So, after hearing from Mariah and Maria that we had paid enough money to cover for the services my Mom wanted, they assured us they will be available by phone or email in case we had any questions while my Mom's body waited to be cremated. And here is where it gets difficult for us - after the first two weeks after my Mom's passing, I started emailing Mariah and Maria, asking for a status report, but no response. To make the story short, I never received a call back from Mariah or Maria. Eventually, we got in touch with Lupe and she helped us from that moment on. In the end, we heard our Mom's ashes were ready for pickup after making a call to the funeral home. Less important issues but nevertheless worth mentioning is the fact that one of the two portraits on my Mom had a noticeable defect in the frame. I ended up fixing it myself back at home, but as soon as I get the chance I will replace it since the frame is obviously of very cheap material. The cards with Mom's photo and prayer were made of cheap material; and it was not even laminated. You would say all the extra money paid should have been enough for the print or lamination. In the end, the most important issue I will recommend the funeral home to address is the lack of communication and empathy with those staying behind and grieving in such desperate moment. I would not want that to happen to anybody else. On March 2 2024, my Mom's ashes received a burial at sea, and with survey we are closing this sad chapter in our lives. We will move on and attempt to forget this painful episode we had we Boza and Roel Funeral Home in Tampa.

Karen Patterson

Service was okay at first but after payments , staff was unresponsive, hasn't returned calls and we had a scheduled appointment and they cancel without telling us and never bothered to call us back to reschedule. NEVER AGAIN WOULD I USE OR RECOMMEND THIS FUNERAL HOME.