Lupe

Soy su Abogada (Lisette Sánchez)

We cannot thank this funeral home enough for the incredible care and compassion they showed our family during such a difficult time. From the very first phone call, the communication was outstanding. Lupe was incredibly attentive, kind, and helpful from the beginning, and Shane Lacey, the funeral Director, went above and beyond throughout the entire process. Shane was extremely responsive, but more than that, his communication was proactive — he was constantly following up with us to make sure everything was handled and that we had what we needed. On the day of the service, he was there making sure everything ran smoothly, which gave us so much peace of mind during an emotional day. Even after the service, when Shane was going to be out for a few days, he made sure another staff member was fully informed and ready to assist us with obtaining the death certificates and ashes. That level of organization and care truly stood out. There was a small mishap with the ashes not being divided the way we had requested, but the team addressed and corrected the issue immediately. Most importantly, they made us feel heard and supported every step of the way. The compassion, professionalism, and attention to detail they showed our family were truly exceptional. We are deeply grateful. Thank you for making such a painful experience a little easier to navigate.

Lenisse Lippert

Lupe Valdes -Torres was assigned to me. She did an excellent job and went out of her way to assist in any way she could. She is very efficient and was always friendly. Thank you, Lupe, for making such a difficult time a little easier.

Hector Martinez

During one of the most difficult times in our lives, the Boza staff showed our family so much compassion, patience, and care. From the very first moment, they guided us through everything with kindness and professionalism, making a painful process feel a little more manageable. Shayne and Lupe were super great to work with. Thank you 🙏

Tracey Ward

I appreciate all of the knowledge, guidance and support Lupe and her staff provided me during this difficult time. You and your staff made every step of the way meaningful and hopeful. The service was absolutely beautiful and everything my dad would have wanted. You and your staff made sure that all My needs were met. Lastly, your attentiveness to my “constant” emails, made me feel like my dad’s service was your only priority. This didn’t go unnoticed and again, I sincerely appreciate everything that Boza&Roel did for my dad‘s service.

Amy Lopez

I want to thank Lupe Valdes and the staff at Boza & Roel Funeral Home for their professionalism demonstrated during the visitation and funeral services for my mom.

Desiree Gustafson

We has a somewhat unusual circumstance, but Lupe was awesome every step of the way. I can't say enough good things about her and Boza&Roel overall. Handled so well and respectfully while coordinating all aspects to of this funeral!! Thank you B&R and Lupe Valdes!

Priscilla Lamb

“Exceptional Service During a Difficult Time” I cannot thank Lupe and Jacob enough for their compassion, professionalism, and attention to detail during such a challenging time for our family. From the very first meeting, they handled the cremation and memorial with care and compassion. The memorial was beautifully organized, and every detail was thoughtfully taken care of, allowing us to focus on honoring our loved one without any added stress. We are truly grateful for their dedication and highly recommend Boza & Roel Funeral Home to anyone in need of these services.

Wyndee Tantoco

In a time when words failed us, your actions spoke volumes. Thank you for the understanding and allowing us more time with our mother, for your patience and professionalism in handling the documentation needed so we could bring her to the Philippines for burial. Ms Lupe words cannot express our gratitude for your guidance and your genuine empathy was a comforting presence. Our family will be forever grateful.

Kenna Thi Le

I was very fortunate to have been served by Ms Lupe Valdes and other Boza and Roel Funeral Home staff. Ms. Valdes was so empathetic, patient, and caring. My situation was a little complicated but Ms. Valdes was always there for me and my family in Europe and helped us coordinate with different parties to make sure everything go according to plan and in the best possible way for our situation. I would highly recommend Ms. Valdes to all those families who go through difficult times of losing a loved one.

Nizarali Kachhi

The Funeral Director’s Ms.Lupe, Ms.Mariah and everyone else at the facility are very helpful, accommodative and professional. They go above and beyond to help families in their most difficult times. Very grateful and thankful for all that they do for the families and the community.

Erasmo Pinero

Feedback of Ms. Lupe Valdes services at Boza & Roel Funeral Homes: Ms. Valdes is the consummate professional. Patient, caring, and service oriented, she was a God send to our family in times of need. My situation was somewhat special because I reside in Texas and I was afraid our communication channels would be a distraction and a burden. On the contrary, Ms. Valdes was always there for us and everything went according to plan and as described in the funeral home balance sheet (costs of the funeral). I would highly recommend Ms. Valdes to all those families dealing with the loss of a loved one. Things will be much easier with Ms. Valdes. Good job and well done. Erasmo Piñero (funeral client)

Robert Toledo

Lupe was very thorough and professional. She made the experience less stressful and smooth. I very much appreciate that!

Kevin Robles

We had a very kind and comforting experience with everything at Boza and Roel Funeral Home. Ms Lupe Valdes helped and assisted with every last detail. She was kind and patient and was so helpful with no pressure to get any services we did not want. She was amazing! Not sure we could have gotten everything done without her! God bless Ms Valdes.

Olga Espino-Barros

Estamos muy decepcionados con el servicio recibido en esta funeraria. Mi mamá compró un servicio funerario hace muchos años. Luego, en el momento de su fallecimiento, y después de reunirnos con los representantes de la funeraria (la directora Mariah y María), nos dimos cuenta de que mamá había comprado servicios que no quería, como un funeral con ataúd abierto, etc. Técnicamente, había pagado suficiente dinero por la cremación y algunos artículos adicionales, como un retrato y tarjetas. No necesitábamos el recorrido de bienvenida que recibimos cuando llegamos por primera vez a la funeraria en el momento del fallecimiento de mi mamá; debieron habernos escuchado antes de intentar vendernos más productos... estábamos de luto, afligidos, y lo último que queríamos escuchar era que alguien intentara vendernos productos. Entonces, después de escuchar de Mariah y María que habíamos pagado suficiente dinero para cubrir los servicios que mi mamá quería, nos aseguraron que estarán disponibles por teléfono o correo electrónico en caso de que tuviéramos alguna pregunta mientras el cuerpo de mi mamá esperaba ser incinerado. Y aquí es donde se vuelve difícil para nosotros: después de las primeras dos semanas después del fallecimiento de mi mamá, comencé a enviarles correos electrónicos a Mariah y María, pidiéndoles un informe de estado, pero no obtuve respuesta. Para abreviar la historia, nunca recibí una llamada de Mariah o María. Finalmente nos pusimos en contacto con Lupe y ella nos ayudó a partir de ese momento. Al final, escuchamos que las cenizas de nuestra mamá estaban listas para ser recogidas después de hacer una llamada a la funeraria. Cuestiones menos importantes, pero que vale la pena mencionar, es el hecho de que uno de los dos retratos de mi mamá tenía un defecto notable en el marco. Terminé arreglándolo yo mismo en casa, pero tan pronto como tenga la oportunidad lo reemplazaré ya que el marco es obviamente de un material muy barato. Las tarjetas con la foto y la oración de mamá estaban hechas de material barato; y ni siquiera estaba plastificado. Se diría que todo el dinero extra pagado debería haber sido suficiente para la impresión o la laminación. Al final, el problema más importante que recomendaré que aborde la funeraria es la falta de comunicación y empatía con quienes se quedan atrás y lloran en un momento tan desesperado. No quisiera que eso le pasara a nadie más. El 2 de marzo de 2024, las cenizas de mi Mamá recibieron sepultura en el mar, y con encuesta cerramos este triste capítulo de nuestras vidas. Seguiremos adelante e intentaremos olvidar este doloroso episodio que tuvimos en la funeraria Boza y Roel en Tampa.

humberto eb canal

We are very disappointed with the service received at this funeral home. My mom purchased a funeral service many years ago. Then, at the time of her passing, and after meeting with the funeral home representatives (Director Mariah and Maria) we realized that Mom had purchased services she did not want, such as open casket funeral, and so on. So technically she had paid enough money for the cremation, and some extra items such as a portrait and cards. We did not need the welcoming tour we received when we first got to the funeral home at the time of my Mom's passing; they should have listened to us before trying to sell us more products…we were mourning, grieving, and the last thing we wanted to hear was someone trying to sell us products. So, after hearing from Mariah and Maria that we had paid enough money to cover for the services my Mom wanted, they assured us they will be available by phone or email in case we had any questions while my Mom's body waited to be cremated. And here is where it gets difficult for us - after the first two weeks after my Mom's passing, I started emailing Mariah and Maria, asking for a status report, but no response. To make the story short, I never received a call back from Mariah or Maria. Eventually, we got in touch with Lupe and she helped us from that moment on. In the end, we heard our Mom's ashes were ready for pickup after making a call to the funeral home. Less important issues but nevertheless worth mentioning is the fact that one of the two portraits on my Mom had a noticeable defect in the frame. I ended up fixing it myself back at home, but as soon as I get the chance I will replace it since the frame is obviously of very cheap material. The cards with Mom's photo and prayer were made of cheap material; and it was not even laminated. You would say all the extra money paid should have been enough for the print or lamination. In the end, the most important issue I will recommend the funeral home to address is the lack of communication and empathy with those staying behind and grieving in such desperate moment. I would not want that to happen to anybody else. On March 2 2024, my Mom's ashes received a burial at sea, and with survey we are closing this sad chapter in our lives. We will move on and attempt to forget this painful episode we had we Boza and Roel Funeral Home in Tampa.

Lorraine Alvior

Lupe was very helpful and very detailed. She took care of all our funeral needs and made it easier for us. We appreciate all the help that were provided for us especially in this very difficult time. I highly reccomend Boza and Roel Funeral Homr.

LaIndia

January 2023 proved to be a most difficult time for our family. Dreading to have to deal with funeral arrangements, we called Boza and Roel. Arriving at our appointment, you never really know what to expect, but when we were greeted by Lupe, her softness, kindness and overall concern for our family was just what we needed during this painful process. The services provided went smoothly and we had only to concentrate on our family and grieving. Lupe 's attention to detail to remember our loved one was taken care of with love and respect. We could not have asked for a better place and especially a better director to take care of our family. Thank you.

Mari Acevedo

One of our hardest day ever, but they make sure we were very pleased . This funeral home was not only so beautiful but very comforting, and Lupe and her staff were incredible with the funeral service we had. It was very hard for the family and I and she make sure that everything we want it was done, from the casket , flowers , the video , and the way to the end . Thank you so much for everything! I highly recommend